Product quality objectives are defined in drawings and specifications, contracts, standards, samples, workmanship standards, and applicable legal and regulatory requirements. The purpose of this process is to ensure that all inspection and test equipment used for product and process verification is calibrated against nationally traceable standards at specified intervals and that such devices are available to ensure continuity of measurement capability.
This document describes the methods for measuring, monitoring and interpreting customer satisfaction to determine if you are meeting customer requirements. The purpose of this process is to moitor, measuring and take appropriate corrective action from customer complaints and feedback.
However, it is not a detailed discussion of specific clauses in a given conformance standard. There is no need to have a separate QM for each, but it is advisable to have a matrix showing how the QM addresses each set of requirements. Examples of other different areas that could be addressed in a QM include health and safety, environmental concerns, financial accounting, corporate ethics, major customer requirements, and more.
The company and location described are completely fictitious, as is the organization of the fictitious company. On the cover page of the QM you will see a reference to a digital signature. The example manual does not actually have a digital signature, but one could easily be applied. A digital signature is not a typed version of the person's name, nor is it an image of a person's signature.
A true digital signature, using a computer method called public-key encryption, is a code that becomes invisibly embedded in the document. The signature can be verified by anyone who has the signer's public key. This serves two purposes.
First, it authenticates the person who signed the document, since only that person has the private key. Second, it authenticates the document, since if any part of the document has been changed since it was signed, the verification will fail.
A digital signature, then, proves that neither the signature or the document is forged or altered. Typed names and graphic images cannot do either — and neither can ink on paper. The degree of control for copies of the QM, and other documents in the quality system, varies from one organization to another. If the documents are electronic, control can be greatly simplified provided everyone who needs it has access to the computer system where and when needed. As shown on this manual, any printed copy is uncontrolled, and any electronic copy that is not on the organization's main file server is uncontrolled.
On the main file server, of course, there only needs to be one copy of the current version. When your people have access to the QM and other documents on the computer system, the need for printed documents goes down. That simplifies document control and reduces the amount of paper consumed.
With an electronic document, such as this one, there is no need for old-fashioned page-level revision control. There is also no requirement for page-level control in the ISO system. In this example case, the entire QM is a single document. By the nature of electronic documents, if a single character anywhere in it is changed, then the entire document is changed. Everywhere else in the world it would normally be prepared for A4 paper x mm , which would change where page divisions occur.
If the document is saved as an HTML file for use on a web page , then it could potentially be one continuous scrolling screen with no page breaks. If the document is saved as a binary object in a database, random sections could be extracted and displayed in any format.
It is strongly suggested, though, that the QM and other controlled documents be published as searchable, tamper-resistant documents. It is never good practice to make modifiable documents available to people who have no need to modify them. Software tools for the PDF format are available for most computer operating systems, so users are not restricted to particular platforms.
The PDF format also has other advantages, including security, tamper-resistance, searchability, indexing, and more. There is no requirement that the quality manual mirror the conformance standard. If the QM is used to demonstrate conformance to a number of requirements, it is impossible to do in a single QM.
The manual should be organized in a way that is suitable for your organization, because your people are the ones using it every day. A simple matrix can be used to reference parts of the QM to requirements in the conformance standards. Report this Document.
Flag for inappropriate content. Download now. Related titles. Carousel Previous Carousel Next. Jump to Page. Search inside document. Tezso Jacob. Ashish Gupta.
Anil Kumar. Nader Shdeed. Biju Varghese. Willyanto Lee. Madhawa Habarakada. Krunal Jani. Centauri Business Group Inc. Jun Ooi. Bobby IM Sibarani. Shezi Bhatti. Mubeen Ahsan.
Pili Colorada. Mohammed Sayeed Ali. Andrew Ferrier. More From Gaurav Narula. Gaurav Narula. Manoj Kumar Jha. Popular in Business General. Sandeep Joshi. All books are in clear copy here, and all files are secure so don't worry about it. Sections are further divided into several subsections representing main quality system processes. Recognise that ISO does not require a quality manual, we have decided to produce and update our quality manual, as our employees, customers, suppliers and other stakeholders perceive it will add value to our operations.
This document also demonstrates the relationship between our quality management system and the. It stands as a reference point before, during and after the audit process and if developed for a specific audit and used correctly will provide the following benefits:.
This audit checklist may be used for element compliance audits and for process audits. After completing the Gap Analysis you will have a list of activities and processes that comply and ones that do not comply GAPs. Armed with this knowledge, it allows you to establish accurate budgets, timelines and expectations which are proportional to the state of your current management system when directly compared to the requirements of the standards.
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