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IMG eventhough it's not showing it to you. For some idiotic reason Microsoft has chosen to default this setting to hide file extensions. Just put the file you think is the disk image file in a known folder not the zip folder and go to that folder when you need to upload the file from the router web page. Select the disk image file even though you don't see the. IMG extension. The filename passed to the upload will include the.
IMG eventhough you don't see it. What do you consider "usable". You only need to select it when you upload. In that sense if you can select it then you are using it. Let's blame Microsoft for the misunderstanding.
Yes Microsoft in their infinite wisdom decided we, mere mortals, did not need to see the file extension. Here is how to make it show up in the future. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers.
Click here for our top support FAQs. Router firmware correcting this issue will be available ASAP. Visit Status. Don't have Join Now Log In Help. All forum topics Previous Topic Next Topic. Update download is a disc image file. Don't have that capability on my computer. Message 1 of Me too. Accepted Solutions. Re: Update download is a disc image file. Message 23 of All Replies. Recently, Netgear has stopped including actual instructions in its firmware "Release Notes" files, so all you may see there is a hint like: To update your router's firmware, follow the instructions in your router's user manual.
Message 2 of It is not a disk image, it is an. You should also find these instructions in the manual for your R Message 3 of Sorry to be so computer illiterate and leave an such a vague message. My problem is I don't know how to get the zip file into an. Thank you, Larry. Message 4 of R is in the recycle bin.
Message 5 of So you have an R, not an Rv2? Which web browser are you using to do the download? Message 6 of Thank you for all the help! Message 7 of Message 8 of No it isn't. See above. Whoever told you to "right click" the file was wrong. Note: The correct firmware file uses an. Using a computer that is connected to your router via an Ethernet cable wired , launch a web browser from a computer. Note: Do not use a computer that is connected wirelessly to the router to upload the firmware.
Enter the router user name and password. Note: The user name is admin and the default password is password. The user name and password are case-sensitive. Click the Firmware Update or Router Update button. The button label varies by router. Click Choose File or Browse. Note: Do not interrupt this process as it might cause corruption, which will make your router unusable. Your router reboots after the firmware is uploaded. If your router does not reboot, check the Router Status page to confirm whether the new firmware version uploaded.
Just another user. Message 9 of Message 10 of Message 11 of Message 12 of Have you unzipped the file? There are several ways of doing that, see above.
For those options see the following articles:. The default user name is admin. The password is the one you specified the first time you logged in. The user name and password are case-sensitive. After you click the UPDATE button, do not try to go online, turn off the router, or do anything else to the router until it finishes restarting.
The firmware update starts and the router restarts. The firmware update process takes about two minutes. Advanced remote support tools are used to fix issues on any of your devices. The service includes support for the following:.
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